1. Premise

The following text ("general conditions of sale") regulates the terms and conditions of sale of the products marketed by Tresport (KingPadel) ("online shop"). All contracts for the sale of products by Tresport (KingPadel) third parties (the "customers") are governed by these General Conditions, which form an integral and substantial part of each proposal, order and order confirmation of purchase of the products themselves. The conditions of sale applicable to the order are those in force on the date of the order. Any modification relating to operations or payment conditions that may be granted in derogation from the General Conditions will be valid only if Tresport has accepted said condition in writing.

The General Conditions apply to all Customers, except for certain provisions applicable exclusively to the Consumer Customer ("Consumer Customer" means a natural person who purchases the products for purposes unrelated to any business or professional activity carried out); it is assumed that the Customer who sends a purchase proposal by entering his VAT number in the area relating to the Customer's personal data is not a "Consumer Customer". Furthermore, articles from 50 to 63 of Legislative Decree no. 206/2005. Tresport (KingPadel) may modify, at any time and without notice, the content of the General Conditions referred to in this document: these modifications will take effect from the date of publication on the Site.

2. Purchase procedure

The order sent by the Customer has the value of a contractual proposal and implies complete knowledge and full acceptance of these General Conditions. The correct receipt of the Customer's proposal is confirmed by Tresport (KingPadel) by means of an automatic reply sent to the Customer's email address. This automatic email only confirms the correct receipt of the proposal. The confirmation message will indicate the 'Order Number', to be used in any subsequent communication with Tresport (KingPadel).

Each order is visible to the Customer in his personal area of ​​the Site. As soon as the order is processed, the data contained within the personal area will be updated. Each Purchase Contract stipulated between Tresport (KingPadel) and the Customer must be considered concluded with the acceptance of the order by Tresport (KingPadel). Tresport (KingPadel) has the right to accept or not, at its discretion, the order sent by the Customer, without the latter being able to make claims or rights of any kind, in any capacity, including compensation, in case of non-acceptance of the order itself. The order is considered accepted by Tresport (KingPadel) if, within 48 hours of sending the order, the Customer does not receive any other communications. In case of non-acceptance Tresport (KingPadel) will notify the customer via e-mail message.

By sending the order, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the General and Payment Conditions described below.

3. Product prices - Delivery costs - Product availability

All product prices are clearly indicated on the Site and are inclusive of VAT. They do not include any other taxes, duties or duties established by the relevant legislation applicable in the event of importation. In this case, the Customer will have to clear the products through customs by paying any duties and taxes (other than VAT) that may be due in the country of importation.

The prices and availability of the products listed on the Site are subject to change at any time and without notice, it being understood that, limited to orders being accepted or already accepted by Tresport (KingPadel), the conditions of sale in force at the time will apply of sending the order by the Customer.

The availability indicated in the product sheets is not updated in real time; in the event that there are numerous accesses to the site, the actual availability of the individual products may vary significantly during the same day with respect to the indications given on the Site. By virtue of these variables, Tresport (KingPadel) therefore does not guarantee the certainty of immediate evasion of the delivery of the products purchased and indicated as available on the Site and therefore it will in no case be responsible for any delays in delivery.

If the delivery times of the ordered product are delayed with respect to the delivery times indicated on the Site before the order, Tresport (KingPadel) undertakes to promptly notify the Customer via an e-mail message. Until the time of shipment, the Customer has the right to cancel the order or modify it, exclusively by following the procedures indicated in his personal area. The cost of each shipment, the amount of which may vary according to the delivery and payment method as well as the country of destination and the total amount of the order, is added to the total price of each purchase and is clearly indicated and communicated to the Customer before the conclusion of the Purchase Agreement, within the Site.

The visual representation of the products on the Site, where available, normally corresponds to the photographic image of the products themselves and has the sole purpose of presenting them for sale, without any guarantee or commitment on the part of Tresport (KingPadel), regarding the exact correspondence of the image depicted on the Site with the real product (with particular reference to the real dimensions and/or the chromatic aspects of the products).

4. Payment methods

Payment by the customer can be made via the following methods:
- Bank transfer;
- Cash on delivery;
- PayPal;
- Credit card;
In the case of bank transfer we will proceed with the shipment of the package, once the credit has been received.
In the case of payment via PayPal, the actual charge takes place only after Tresport (KingPadel) has sent the Order Confirmation Email and prepared the goods for shipment. If for any reason the debit is impossible, the sales process is cancelled.

5. Right of Withdrawal

5.1 Exercise of the Right

The Customer has the right to withdraw from the purchase made, specifying the reasons, within the term of 14 calendar days from the day on which he received the ordered product, in the case of multiple purchases made with a single order, from the day on which he the latest product. The date of the delivery receipt of the order will be valid. If the deadline falls on a Saturday, Sunday or holiday, it is extended to the following working day.

The Customer who intends to exercise the right of return must communicate this to Tresport (KingPadel), before the expiry of the return period, by means of an explicit declaration to be sent by email (info@kingpadel.it). Tresport (KingPadel) reserves the right to evaluate the reasons for the return and to authorize it or not.

5.2 Return of Products

As soon as Tresport (KingPadel) authorizes the return, the Customer will receive return instructions and must return the products within 14 calendar days of the return being authorized. The shipping of the return is the responsibility of the customer, who can send it with a courier of his choice.

The products forming part of the same order that the customer intends to return must be sent in a single shipment; therefore, Tresport (KingPadel) reserves the right not to accept products that are part of the same order that have been returned at different times.

If the Customer fails to return the products for which he has exercised the right of withdrawal, within 14 calendar days from the day of authorization of the return, Tresport (KingPadel) is authorized to refuse the return and will not be able to reimburse the relative cost and the Shipping fees.

To obtain a refund, the products must be returned in the same condition they were in when they were received, with the original shipping packaging. The returned products must be the same as delivered, they must not have been used (except for a normal test), washed, altered, damaged. The identification tag, where present, must still be attached to the products, as well as the various composition and washing labels.

The Customer is held responsible for the decrease in the value of the goods resulting from a manipulation of the good other than that authorized by Tresport (KingPadel) which establishes its nature, characteristics and functioning.

For hygienic and health protection reasons, returns on earrings are not accepted, as provided for in art. 59 c.1 lett. and the Consumer Code.

5.3 Refund

If the withdrawal has been exercised within the legal term and under the conditions referred to in this art. 5, Tresport (KingPadel) will send the Customer a communication to request the bank details to which to send the refund and will carry it out, only after having received the products and subject to a positive outcome of the verification of integrity / non-alteration of the goods. It will then proceed to reimburse without undue delay, and in any case no later than 14 days from receipt of the returned goods:
– For all orders in Italy, the order amount will be refunded net of shipping/cash on delivery costs. (The cost of shipping and the cash on delivery service will not be refunded);
– For all orders in Europe, the order amount less shipping costs will be refunded. (The cost of shipping will not be refunded).

Refunds will be made by bank transfer. The actual refund times can take up to 7 working days.

Otherwise, in the event of a negative outcome of the verification of the integrity of the goods or if they have been altered, Tresport (KingPadel) has the right not to fully refund the sums paid for the purchase. In this case the Customer will not be entitled to a full refund of the price paid but to a percentage of the same which will be communicated by e-mail by Tresport (KingPadel) without undue delay to the Customer, based on the determination of the decrease in value of the good.

5.4 Change

If the Customer wishes to change the model, color or size of the purchased product, he will return it independently by shipping with a courier of his choice, and will place a new order.

The return methods remain those indicated in the art. 5.